Design and healthcare have struggled to be the best of friends over the years, the overall customer experience has been a difficult one as highlighted below, but with major apps making ground it looks like the two are finally getting on.
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Bad design is everywhere in healthcare. Drugs that come in difficult-to-open packages with print that is too small for anyone over 45 to read with the naked eye. Nurses and doctors who spout jargon without understanding the patient’s perspective. Any number of ehealth and telehealthcare apps which anyone over 40 will struggle to master. Or just processes which toss the patient to and fro.
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